Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Email: official@jcaesarclo.com
Service Tel: +86 18157185330
It is recommended For the fastest response, we recommend contacting us directly on Instagram!
*If a return is required due to an issue on our end, please contact us in advance to confirm the shipping costs; we do not accept returns sent at our expense without prior communication. Once the costs are confirmed, we will provide the corresponding invoice.
To start a return, you can contact us at official@jcaesarclo.com. Please note that returns will need to be sent to the following address:
European after-sales address (This is the address for mailing items in European regions.)
NAME: CHEN
PHONE: +33 7 86 99 32 53
STREET: 11 Rue Nathalie Lemel
CITY: Vitry-sur-Seine
STATE: Île-de-France
ZIP CODE: 94400
COUNTRY: France
US After-Sales Address (This is the address used for mailing items to the United States.)
NAME: Xueqin Chen
PHONE: 8134198428
STREET: 10823 Charlotte Dr
CITY: Parrish
STATE: FL
ZIP CODE: 34219
COUNTRY: US
*Items returned without a prior return request will not be accepted.
You can always contact us for any return question at official@jcaesarclo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
*Promotional items that are non-returnable and non-exchangeable will be clearly marked on the product detail page.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at official@jcaesarclo.com.
Taxes and Duties
Our product prices do not include taxes or duties.
Taxes and duties are determined based on the shipping destination and may be itemized during the checkout process if applicable. Please ensure you select your correct location to view accurate local pricing, delivery times, and shipping costs.
Import taxes, customs duties, VAT, and other fees are charged and collected by your country’s customs authorities according to local regulations. These charges are outside of our control and may not always appear on the checkout page.
Please be aware that you, as the recipient, are responsible for handling and paying any import taxes or customs fees that may apply upon delivery.