Return & Refund Policy

Last updated on: January 6, 2025

We appreciate your purchase and want to make the return process as easy as possible for you. Please read the following policy carefully before initiating a return.

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RETURN ADDRESS

Return Process

IMPORTANT: We do not accept any returns without prior communication. Please contact us first.

1. Contact Us: Before returning an item, please contact us with your order number and the reason for the return.
2. Ship the Item: Once your return is approved, please ship the item to the address provided above.
3. Provide Proof: After shipping, provide us with the return tracking number (receipt number) so we can track the package and process your refund promptly.

Return Timeframe

You have 30 days from the date of delivery to request a return for most items. Please note that certain items cannot be returned or exchanged, as detailed below.

Conditions for Return/Exchange

To be eligible for a return, your item must meet the following conditions:

• Items must be in their original condition: unworn, unused, and unwashed.
• Items must be in good condition and suitable for resale.
• All original tags and packaging must be intact and returned with the item.
• Any free gifts received with the purchase must be returned as well.
• Non-Returnable Items: For sanitary reasons, beauty and personal care products are not eligible for returns or exchanges unless there is a quality issue.

Shipping Fee

The responsibility for the return shipping fee depends on the reason for the return:

• Our Responsibility (We cover shipping): If you received a product that is defective, damaged, or incorrect due to our error.
• Your Responsibility (You cover shipping): If the return is due to personal reasons (e.g., you don't like the item, wrong size ordered, etc.).

Refund Method & Timeline

Refund Method

Refunds will be issued to the original payment method used for the purchase.

Refund Timeline

Once we receive and inspect your return, we will process the refund. The time it takes for the refund to appear in your account depends on your payment method:

• PayPal: Approximately 1 business day.
• Credit/Debit Card: Approximately 3-15 business days, depending on your bank's processing time.

Contact Us

If you are unsatisfied with your items or have any questions about the return process, please do not hesitate to contact us.

• Recommended: Instagram - jcaesar_studio for the fastest response.
• Email: official@jcaesarclo.com

Thank you for choosing our products!